On 27 May 2021, at the APEX Health Safety powered by SimpliFlying awards ceremony rewarding airlines for their efforts at implementing the strictest health and safety measures, Air France received the Diamond Award, the highest distinction in its category.
Following a complete audit of the airline’s “Air France Protect” health and safety measures, the Airline Passenger Experience Association (APEX) has recognized and rewarded the efforts of Air France which places the health and safety of its customers and staff at the heart of its priorities.
With “Air France Protect”, Air France offers its customers a safe travel experience by implementing the strictest health measures both on the ground and on board, as well as a fully flexible commercial policy and a new travel insurance cover for epidemic-related risks.
Fabien Pelous, SVP Customer Experience at Air France, said: “This new distinction is a source of pride and an honour for all the Air France teams who are mobilized on a daily basis to ensure the health and safety and well-being of our customers at this unprecedented time. It is also a great sign of confidence for our customers who continue to choose us for safe travel.”
Shashank Nigam, CEO of SimpliFlying, said: “Air France has set up a solid strategy to battle COVID-19 virus on their own field. Such health safety measures as improved ventilation in closed spaces and constantly adapted onboard service make passengers feel comfortable without compromising safety throughout the whole journey with an airline. Hospital-grade measures of Air France make this airline a safety leader in the pandemic world.“
APEX (Airline Passenger Experience Association), founded 42 years ago, is a recognized research and evaluation organization in the field of customer travel experience. Its network includes the world’s leading airlines, airports, alliances, suppliers and associated companies committed to improving the air travel experience. With the advent of the COVID-19 pandemic, APEX created the APEX Health Safety powered by SimpliFlying Award to encourage airlines to take a protactive role in the resumption of safe travel, and to create a common standard for passenger health and safety.