Tag Archives: Salesforce

Study Reveals Integration Challenges Threaten Digital Transformation, With Organizations Spending on Average $3.5 Million on Custom Integration Labor Costs

Study Reveals Integration Challenges Threaten Digital Transformation, With Organizations Spending on Average $3.5 Million on Custom Integration Labor Costs

Only 37% of IT teams were able to complete all the projects asked of them last year, and are asked to complete 30% more projects this year; Data silos continue to be a challenge year-over-year for 90% of organizations; Four out of five organizations recognize the need to empower business users to easily integrate apps

Salesforce Introduces Rebate Management, Automating Incentive Programs for Distributor Networks

By Jujhar Singh, Chief Operating Officer and General Manager, Salesforce Industry Clouds DUBAI, United Arab Emirates – 17 March 2021 – Salesforce has introduced Rebate Management, new technology that allows companies selling through distributor channels to automate and leverage intelligent analytics for their rebate programs while providing greater visibility into program value and collaboration to sales

Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences

New Loyalty Management product gives companies a 360-degree view of every member to increase customer satisfaction and create revenue-generating loyalty programs DUBAI, United Arab Emirates – 10 February 2021—Salesforce (NYSE: CRM), the global leader in CRM, today announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality,

Salesforce Announces Vaccine Cloud to Accelerate Global Vaccine Management

Vaccine Cloud helps public health authorities, healthcare providers, and nonprofits quickly scale vaccine operations, from recipient registration and scheduling to inventory management and public health outreach; Northwell Health, Illinois’ Lake County, University of Massachusetts Amherst, and Gavi, the Vaccine Alliance, among others are using Salesforce technology to streamline vaccine management DUBAI, United Arab Emirates – 2 February

Accenture and Salesforce Expand Partnership to Help Companies Embed Sustainability into the Core of their Business

DUBAI, United Arab Emirates — 27 January 2021 — Accenture (NYSE: ACN) and Salesforce (NYSE: CRM) are expanding their alliance to help companies embed sustainability into their business, meet growing customer and stakeholder expectations, and contribute to advancing the United Nations Sustainable Development Goals (SDGs).  The powerful combination of Accenture’s Sustainability Services, Salesforce Sustainability Cloud, and Salesforce Customer 360 will, for the first time, bring

92% of UAE Service Professionals Say Pandemic Exposed Technology Gaps

Customer Service in 2020 and Beyond: Global Study Reveals the Pandemic’s Lasting Impact DUBAI, United Arab Emirates – 18 January 2021 — As the serial crises of 2020 redefine customer engagement, while 92% of service professionals in the UAE say the pandemic exposed technology gaps, customer service leaders are transforming their operations, accelerating digital transformation, and overhauling

Salesforce Reveals 2020 was the Biggest Holiday Season Ever for Digital Sales, Up 50 Percent Year-Over-Year to $1.1 Trillion Globally

Digital sales grew around 58 percent during the five days leading up to Christmas, despite earlier shipping cutoffs  $330 billion in online purchases are expected to be returned globally—about 30 percent of all purchases made DUBAI, United Arab Emirates — 13 January 2021—Salesforce (NYSE: CRM), the global leader in CRM, today released its 2020 Holiday Shopping

Gavi, the Vaccine Alliance, Collaborates with Salesforce to Help Equitably Distribute Two Billion COVID-19 Vaccines by the End of 2021

COVAX is the global initiative that will make COVID-19 vaccines available for 189 countries, including the poorest in the world DUBAI, United Arab Emirates – 3 January 2021 — Salesforce, the global leader in CRM (NYSE: CRM), and Gavi, the Vaccine Alliance, announced today that they will collaborate to help Gavi manage critical information to equitably

The Future of Work: New Salesforce Research Reveals How Organizations Should Work in a Pandemic World

Survey results showcase the need to prioritize a work from anywhere mindset, adaptability, and employee well-being through access to technology, re-skilling tools and workforce development programs. DUBAI, United Arab Emirates – 22 December 2020 — Salesforce has published its first Global Stakeholder Series: Future of Work, Now research study – a data-driven look at how the COVID-19 pandemic is shaping

Introducing Salesforce Hyperforce

The world’s #1 CRM, available on major public clouds DUBAI, United Arab Emirates – 17 December 2020 — Salesforce, [NYSE: CRM], the global leader in CRM, today announced Salesforce Hyperforce, a reimagination of the company’s platform architecture built to securely and reliably deliver the Salesforce Customer 360, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries and