Tag Archives: Salesforce

92% of UAE Service Professionals Say Pandemic Exposed Technology Gaps

92% of UAE Service Professionals Say Pandemic Exposed Technology Gaps

Customer Service in 2020 and Beyond: Global Study Reveals the Pandemic’s Lasting Impact DUBAI, United Arab Emirates – 18 January 2021 — As the serial crises of 2020 redefine customer engagement, while 92% of service professionals in the UAE say the pandemic exposed technology gaps, customer service leaders are transforming their operations, accelerating digital transformation, and overhauling

Salesforce Reveals 2020 was the Biggest Holiday Season Ever for Digital Sales, Up 50 Percent Year-Over-Year to $1.1 Trillion Globally

Digital sales grew around 58 percent during the five days leading up to Christmas, despite earlier shipping cutoffs  $330 billion in online purchases are expected to be returned globally—about 30 percent of all purchases made DUBAI, United Arab Emirates — 13 January 2021—Salesforce (NYSE: CRM), the global leader in CRM, today released its 2020 Holiday Shopping

Gavi, the Vaccine Alliance, Collaborates with Salesforce to Help Equitably Distribute Two Billion COVID-19 Vaccines by the End of 2021

COVAX is the global initiative that will make COVID-19 vaccines available for 189 countries, including the poorest in the world DUBAI, United Arab Emirates – 3 January 2021 — Salesforce, the global leader in CRM (NYSE: CRM), and Gavi, the Vaccine Alliance, announced today that they will collaborate to help Gavi manage critical information to equitably

The Future of Work: New Salesforce Research Reveals How Organizations Should Work in a Pandemic World

Survey results showcase the need to prioritize a work from anywhere mindset, adaptability, and employee well-being through access to technology, re-skilling tools and workforce development programs. DUBAI, United Arab Emirates – 22 December 2020 — Salesforce has published its first Global Stakeholder Series: Future of Work, Now research study – a data-driven look at how the COVID-19 pandemic is shaping

Introducing Salesforce Hyperforce

The world’s #1 CRM, available on major public clouds DUBAI, United Arab Emirates – 17 December 2020 — Salesforce, [NYSE: CRM], the global leader in CRM, today announced Salesforce Hyperforce, a reimagination of the company’s platform architecture built to securely and reliably deliver the Salesforce Customer 360, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries and

Salesforce: 69% of Consumers and Employees Expect COVID-19 Practical and Cultural Shifts to Be Permanent

How the Middle East’s Digital-First Economy Is Re-Inventing The Ways We Work and Learn Salesforce: 69% of Consumers and Employees Expect COVID-19 Practical and Cultural Shifts to Be Permanent By Petra Jenner, General Manager and Senior Vice President – Europe, Middle East, and Africa Emerging Markets, Salesforce DUBAI, United Arab Emirates – 18 November 2020

Salesforce Expands Work.com to Help Companies Get Back to Growth and Thrive in the New Normal

New employee workspace and helpdesk technology helps workers be productive from anywhere; New communication apps enable businesses to create safer in-person experiences and build trust with customers and employees; Salesforce and Thrive Global partner to offer wellness resources to employees DUBAI, United Arab Emirates — 11 November 2020— Salesforce [NYSE: CRM], the global leader in

Salesforce Reimagines Sales with Enhanced Virtual Selling Suite

New Sales Cloud 360 innovations help sales teams shift to an all-digital experience and help businesses adapt their end-to-end sales processes DUBAI, United Arab Emirates – 12 October 2020 – Seven months into the COVID-19 pandemic, the nature of B2B buying and selling has changed, and companies are eager to re-accelerate growth. That’s why today, Salesforce

Salesforce Announces Digital 360—Transforming Customer Engagement for the All-Digital, Work from Anywhere World

Digital 360 delivers new technology, services and learning that help digital leaders create connected, personalized experiences across marketing, commerce and more DUBAI, United Arab Emirates – 24 September 2020 – Salesforce (NYSE: CRM), the global leader in CRM, today announced Digital 360, bringing together key components and new innovations in the Salesforce Customer 360 platform to