Charter aviation is often chosen for reasons such as privacy, time-saving, and luxury – not only when scheduled travel becomes impractical. In these moments, clients are not simply booking an aircraft; they are seeking confidence that every aspect of the journey will be handled correctly from the outset.
For many organisations across both established and emerging markets- where clients increasingly recognize the value brokers provide – the solution lies not in dealing directly with a single provider, but in working with an experienced air charter broker. Brokers play a critical, though often unseen, role by coordinating the entire journey and ensuring that every element of a charter flight stands up to operational and regulatory scrutiny.
“Charter aviation is about far more than flying from A to B,” says Claudia Krajhanzl, Vice President of Passenger Charters for IMEA at Chapman Freeborn. “It requires a deep understanding of regulations, operational realities, and risk management, and passenger safety, especially when flights involve multiple jurisdictions or time‑critical missions.”
Navigating complexity in the charter journey
While charter flights can appear straightforward from the outside, each mission is built on a complex framework of approvals and decisions. Aircraft availability must align with route permissions, crew duty limitations, airport capabilities, insurance coverage, and local operating rules – many of which vary significantly from one country to another.
Air charter brokers exist to manage this complexity on behalf of the client. Acting as an independent coordinator, brokers translate a client’s requirements into a viable flight solution, identify suitable operators and aircraft, and oversee the process from initial planning through to completion.
“Our role is to look beyond availability and price,” Krajhanzl explains. “We assess whether a solution is operationally realistic, compliant with local regulations, and appropriate for the specific mission. That oversight is what helps prevent issues later on.”
Compliance as a foundation, not a formality
One of the key areas where established brokers differentiate themselves is compliance. In charter aviation, compliance is not a box‑ticking exercise – it is the foundation that protects clients, operators, and passengers alike.
Before a flight is confirmed, brokers carry out thorough due diligence on potential operators. This typically includes verifying Air Operator Certificates (AOCs), reviewing insurance coverage, assessing operational approvals, assessing the airline’s financial stability, and confirming that flights will be conducted under the correct commercial framework. In regions where regulatory oversight may be inconsistent or evolving, this process becomes even more critical.
“Regulated charter operations require constant attention to detail,” says Krajhanzl. “Experienced brokers understand how regulations are applied in practice, not just in theory, and ensure that every flight is set up correctly from the outset.”
This structured approach helps clients avoid risks associated with non‑compliant or improperly authorised flights – risks that can arise when working with newly established or unregulated intermediaries. Rather than promoting shortcuts, brokers provide stability and accountability in an industry where the consequences of oversight can be significant.
Value beyond the headline price
Price is often the most visible element of a charter discussion, but it represents only part of the value an experienced broker brings. Access, flexibility, and informed guidance often prove far more important over the course of a mission.
Brokers maintain extensive global networks of operators and aircraft types, enabling them to source practical solutions quickly and adapt when circumstances change. If an aircraft becomes unavailable due to maintenance, brokers can draw on alternative options without disrupting the wider operation.
Equally important is advisory support. Brokers help clients understand trade‑offs between aircraft types, routes, and timelines, ensuring expectations are aligned with operational realities.
“A well‑planned charter is rarely transactional,” Krajhanzl notes. “Clients benefit most when they have a partner who can explain the options clearly and guide decisions based on experience, not assumptions.”
Supporting operators through coordination
Brokers and operators are not competitors within the charter ecosystem – they play complementary roles. Operators provide the aircraft, crews, and technical expertise required to conduct flights safely and efficiently. Brokers, in turn, support operators by delivering demand, managing client communication, and coordinating the broader framework around each flight, while applying their own technical expertise – including deep aviation knowledge, regulatory understanding, and operational coordination – to ensure each solution is robust, compliant, and operationally sound.
By acting as a single point of contact, brokers help ensure that information flows smoothly between clients, operators, ground handlers, fuel suppliers, and where required, relevant authorities. This coordination is particularly valuable for multi‑sector flights or destinations with limited infrastructure.
“When expectations, constraints, and responsibilities are clear from the beginning, operations tend to run far more smoothly,” says Krajhanzl. “That clarity benefits everyone involved.”
Rethinking the role of the broker
In some markets, brokers are still perceived as intermediaries focused primarily on margin. In reality, their long‑term value lies in expertise, continuity, and trust.
Established brokers invest in compliance processes, market intelligence, and long‑term relationships with both clients and operators. Their value often becomes most apparent when circumstances change or challenges arise – moments when experience, adaptability, and problem‑solving are essential.
“Ultimately, a broker’s role is about accountability,” Krajhanzl concludes. “Clients rely on us to deliver compliant, reliable solutions, particularly in complex markets. That long‑term commitment is what builds confidence and lasting partnerships in charter aviation.”
About Chapman Freeborn
With more than 50 years of experience and extensive global coverage, Chapman Freeborn provides private air passenger and cargo charter services for major corporations, governments, NGOs, relief agencies, and high net-worth individuals. The company is part of Avia Solutions Group, the world’s largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider, operating a fleet of 145 aircraft worldwide and the parent company of over 250 subsidiaries. The group offers a wide range of aviation solutions, including MRO (Maintenance, Repair, and Overhaul), pilot and crew training, ground handling, and other related aviation services. Supported by 14,000 highly skilled aviation professionals, the group operates across six continents.
For more information, please visit www.chapmanfreeborn.aero