Beirut, April 24 2018: Demonstrating its commitment to provide high quality and consistent services to its clients, Serta, a Regional Information and Communication Technology (ICT) solutions provider serving the Middle East and Africa, announced that the company achieved the ISO 9001:2015 certification. This accreditation ensures services meet the requirements of clients through an effective quality management system where all processes and procedures have been carefully designed and quality-tested according to international standards.
The ISO 9001:2015 is based on a number of quality management principles that include a strong customer focus, leadership, process approach and a continual improvement. And this certification ensures the company’s quality management system is in line with international standards and demonstrates its long-term commitment to the best management standards and practices.
Mr. Hisham Itani, Chairman and CEO of RGH, said: “Business ethics have long been one of the main foundations of our operations. Therefore, we constantly adapt our processes to meet customers’ expectations in terms of quality and procedures. And this certification is in line with our strategy to offer the best solutions and services to our clients. It underlines our continuous commitment to customer satisfaction and quality improvement.”
He added: “Our team demonstrated strength and dedication throughout the ISO certification procedure. We value their unceasing perseverance and contribution to the growth and success of the company.”
Serta’s ISO 9001:2015 certification will allow the company to further strengthen its position as trustful partner by increasing efficiency, streamlining processes and linking business objectives with operational effectiveness.
About Serta:
Serta is an Information and Communication Technology (ICT) solutions provider incorporated in 2009. The company partners with leading vendors to offer a comprehensive portfolio of voice, data, secure communications, cyber security solutions and managed services regionally and globally.
Serta’s turnkey solutions are designed to manage the entire supply chain including infrastructure equipment, consultancy, managed services, planning, engineering, implementation and Operations & Maintenance (O&M) services.
About RGH:
RGH is a dynamic investment group established in 2008 with a portfolio of diversified businesses that capitalize on technology and human capital for value creation.
Today, RGH operates across the sectors of digital security, smartcard manufacturing, mobile value added solutions, cyber security and secure communication solutions, telecom infrastructure and managed services, elections supply chain services, lottery systems and operations, mobile and virtual reality games, among others. The Group has earned the trust of governments and top tier companies in telecom and banking in over 50 countries across the Middle East, Africa and Europe.