During General Mobilization to Thwart Coronavirus Spread
Beirut, Lebanon – April 16, 2020. With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and well-being of its people and customers. As such, the service centers in Lebanon are currently closed in accordance to the government’s General Mobilization and further measures it extended till April 26th and will not reopen until further notice.
Samsung is offering to extend the warranty of its products for customers who could not get service and their warranty expires during the movement restriction period that started on March 16th, 2020. The offer will be 1 month starting from the end date of movement restriction.
Moreover, Samsung will of course never leave its customers without support. The call center is operating from its staff’s own homes to provide Samsung’s customers the professional support they deserve. The call center operates from 8.00am till 5.00pm Monday to Friday during the General Mobilization period, but will return to its 24/7 operation once that eases or ends. The contact number is 1299.
A key solution Samsung has for supporting its customers is Remote Service. The
service professional in the call center can remotely access the customer’s
Smart TV or mobile and support solve software issues or guide on a feature. Of
course, this is fully secured and requests the customer’s permission before
starting the session.
Samsung, like always, is dedicated to provide differentiated services to its loyal customers by all possible means, and in all situations possible.
#StayHome and #StaySafe.
ABOUT SAMSUNG AND SAMSUNG LEVANT
Samsung Electronics Co., Ltd.
Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI, foundry and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com
Samsung Electronics Levant LLC
Establishedin 2009, the Samsung Electronics Levant (SELV) Head Office operates in Jordan as asubsidiary of the Samsung Electronics MENA Headquartersbased in Dubai, offering consumer electronics to all five countries within the Levant region: Jordan, Palestine, Lebanon, Syria, and Iraq.