- Ford and Lincoln vehicles earn five quality segment awards combined in the 2018 J.D. Power Initial Quality Study – more than any other automaker
- Ford Motor Company ranks No. 2 among all automakers in 2018 J.D. Power Initial Quality Study for the second straight year, earning its best overall score in the report’s 32-year history
- Ford quality improves for the fifth straight year with competitive boost from easy-to-use SYNC® 3 technology available for almost every Ford and Lincoln vehicle
Beirut, June 26, 2018 – Ford Motor Company has earned its best-ever scores in the 2018 J.D. Power Initial Quality Study, thanks to overall quality improvements that are outpacing the industry, especially in advanced audio, connectivity, entertainment and navigation technology. Now in its 32nd year, the J.D. Power study, which measures
vehicle quality by analysing the first 90 days of ownership, ranks Ford Motor Company No. 2 among all automakers.
Ford’s scores are helped by substantial improvements in technology quality. Almost every Ford and Lincoln vehicle equipped with SYNC® 3 connectivity technology, leads its quality segments with significantly better than average quality scores.
“Customers want a vehicle that keeps them connected whether they’re going places or just out enjoying a drive,” said Jim VanSlambrouck, Ford’s Director of Quality for The Americas. “Our improving quality scores show we are delivering smart vehicles for a smart world that are also easy to use.”
Ford also showed improvements in exterior, seating, the drive experience, feature control displays, the interior and air conditioning categories. As a result Ford Motor Company earned more vehicle segment awards than any other automaker.
Overall, the company has nine vehicles in the top three of their respective segments – including top honors for Ford Expedition, Ford Mustang, Ford F-Series Super Duty, Lincoln Continental and Lincoln MKC.
The Ford brand improves for the fifth year in a row and at a rate faster than the industry, showing 81 problems per 100 vehicles, down from 86 in 2017. Lincoln improves to a third-place ranking among premium brands, with 83 problems per 100 vehicles, down from 92 in 2017.
“While we’re pleased with our results, we know quality is a race that never ends – and we’ll keep pushing to deliver even higher-quality vehicles for our customers,” said VanSlambrouck.
With continuous improvements by both brands, Ford Motor Company retains its second-place ranking among all automakers in this year’s study.
About Ford Motor Company
Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification, autonomous vehicles and mobility solutions. Ford employs approximately 202,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit www.corporate.ford.com.
Ford’s history in the Middle East goes back more than 60 years. The company’s local importer-dealers operate more than 155 facilities in the region and directly employ more than 7,000 people, the majority of whom are Arab Nationals. For more information on Ford Middle East, please visit www.me.ford.com
Ford Middle East is also a responsible corporate citizen with currently various CSR initiatives running in the region including the Ford Motor Company Conservation & Environmental Grants, Ford Warriors in Pink® breast cancer awareness campaign, Ford Driving Skills for Life for young drivers and the Henry Ford Entrepreneur Academy, education initiative for young entrepreneurs.