Abu Dhabi, 6 December 2020: The Abu Dhabi Government Services Ecosystem, “TAMM” is showcasing its achievements and a range of its innovative digital government services that offer seamless experiences for customers at the 40th GITEX Technology Week taking place until December 10th at the Dubai World Trade Centre.
At the Abu Dhabi Government pavilion, which exhibits products such as the ‘TAMM Car’, have simulation displays and show short videos of key achievements, visitors can experience first-hand some of TAMM’s innovative and ground-breaking digital government services that have been rolled out in Abu Dhabi. These have been designed to improve the everyday lives for Abu Dhabi residents and citizens.
TAMM allows users to access a wide range of Abu Dhabi Government services and information through one single platform including the website, mobile app, TAMM Service Centres and Contact Centre.
Established as the region’s biggest technology event, GITEX provides the perfect platform for TAMM to show the visitors what they are working towards with the event attracting experts and business professionals.
The services that are being showcased are: ‘TAMM Mobile App’. ‘Abu Dhabi Locker’, ‘Abu Dhabi Pay’, ‘TAMM Cares’, ‘Contact Centre Telephony Modernization (CCTM)’, the ‘Customer Relationship Management’ platform, ‘Customer Journeys’ and ‘Abu Dhabi Connect’.
One of the main services showcased is the TAMM Mobile App. This one-stop platform, available on Android and iOS, enables Abu Dhabi citizens, residents, businesses and visitors to apply for a wide range of services online, receive customer service and track the status of their applications. It also allows them to conduct utility and Mawaqif parking payments and find information of events happening across Abu Dhabi.
Visitors can also see the advantages of how the ‘Abu Dhabi Locker’ service operates, which facilitates the storage of key personal documents and information and enables users to view their details and process payments in real-time.
With the rapid growth of electronic payments, ‘Abu Dhabi Pay’, which was launched in May, provides secure and standardised digital payments and allows users to benefit from multiple safe payment options and one-time payments for multi-party services.
Visitors will also be able to understand more about the ‘TAMM Cares’ initiative, which offers exceptional customer service for the Abu Dhabi community. Its initiatives include “TAMM Car”, which has enabled People of Determination, senior citizens and residents living in rural areas, who have difficulty in reaching TAMM Service Centres to have access to government services as well as receive assistance in using technology.
As Abu Dhabi continues to establish itself as one of the leading global destination for trade, “TAMM Cares for Key Investors”, is a vital service that is aimed at key investors and entrepreneurs that facilitates business set-up procedures.
The ‘TAMM Digital Agent’ is also part of TAMM Cares initiative and is a dedicated agent that guides and supports the users in performing government digital services efficiently, smoothly, and with confidence.
To make it more easier to register service requests, the Customer Relationship Management platform enables customers to call, chat, email or use the self-service booths.
Also available is the Contact Centre Telephony Modernization (CCTM), a new system, powered by Artificial Intelligence, allowing users to use their own voice and words to explain what service they need when phoning the Contact Centre. The system is personalised and intelligent which helps reduce waiting time and deliver improved customer service.
One of the other services that visitors can see is the ‘Customer Journeys’, which enhances customer experiences by offering the Abu Dhabi community quick and essential services related to Education and Business.
Another service that is being showcased is ‘Abu Dhabi Connect’, which is a first-of-its-kind initiative in the region, converting more than 55 documents into digital data across 24 different government entities. It will save more than AED 714 million to customers, 737,000 working hours for governments, 4,000 trees and 31 million archived documents annually.
TAMM, a product of Ghadan21 and developed through cooperation with all government entities in Abu Dhabi, harnesses the latest technologies and digital solutions to provide seamless service experiences for customers. The ecosystem provides its customers with a comprehensive range of government services through one single point of access at any time and place. Using TAMM, customers can have direct access to information without having to visit each and every government entity. TAMM continues to advance the digital transformation in Abu Dhabi by providing all Abu Dhabi residents with high quality and efficient government services through safe, integrated digital platforms.