- Newly renovated centre inaugurated by H.E. Mr. Mustafa İlker Kılıç, Consul General of Turkey in Dubai, on 25 April 2021
- Centre is dedicated exclusively to Turkey and has been designed with a Turkish character
- Spread across 5,500 square feet, the centre can accommodate up to 250 applicants a day
- Centre accepting visa applications for all categories from Sunday to Thursday between 9.00am to 3.00pm
To offer an enhanced visa application experience with an automated and seamless process, the Turkish Consulate General in Dubai, Gateway Management and VFS Global, the world’s largest visa outsourcing and technology services specialist for governments and diplomatic missions worldwide, officially inaugurated its newly renovated Turkey Visa Application Centre on 25 April 2021 at the Wafi Mall, Level 3, Falcon Phase 2, Umm Hurair 2, Dubai, UAE. The centre is now operational and accepting visa applications for all categories from Sunday to Thursday between 9.00am to 3.00pm.
The centre was officially inauguratedby H.E. Mr. Mustafa İlker Kılıç, Consul General of Turkey in Dubai, and Mr. Vinay Malhotra, Regional Group COO for South Asia, MENA & Americas, VFS Global, in the presence of dignitaries from the Turkish Consulate General, Gateway Management and VFS Global staff members, as well as project partners.
Spread across 5,500 square feet, the new centre is equipped with 16 application submission counters and can accommodate up to 250 applicants a day. Effective 01 March 2021, as part of the visa application submission process, biometric enrolment has been made mandatory for all visa categories by the Government of Turkey. The new centre has dedicated biometric booths for immediate enrolment of biometric information. In addition, to provide greater convenience to the customers, a dedicated kiosk offering flight ticketing service by Turkish Airlines, the national flag carrier airline of Turkey, has been strategically positioned within the Visa Application Centre.
The centre was designed and decorated with a Turkish character by award-winning Dubai based Turkish architect, Dilara Ajun, with the aim to provide applicants a glimpse into Turkey while launching their applications. The Turkish experience starts from the entrance of the centre which, while efficiently collecting applications, also showcases Turkish tourism, culture and trade.
Vinay Malhotra, Regional Group COO for South Asia, MENA & Americas, VFS Global said: “We are excited to take our partnership with the client Government of Turkey to the next level with the launch of a dedicated centre. The UAE has a large number of travellers to Turkey for leisure and business, and a dedicated centre will make the visa application process more seamless as well as promote Turkish tourism. Travellers applying for Turkey visa would be able to submit applications and enroll their biometrics all under one roof, thus saving time and ensuring a seamless customer experience from start to finish.“
For customers seeking luxury and convenience, the Turkey Visa Application Centre offers Premium and Platinum Lounge services. Gateway Management and VFS Global’s exclusive Premium Lounges offer end-to-end personalised service, assuring individual assistance with all visa related queries, quicker completion of the application submission process, and immediate biometric enrolment, all within a modern and plush lounge facility. Once a decision is made on the visa application, the passport and documents will be delivered to the doorstep by courier. Automatic updates at each stage of the visa application will also be shared via SMS. In addition to these services, Platinum Lounge service also includes a personalised chauffeur service to and from the Visa Application Centre making the visa application process as convenient for the customers as possible.
As an optional service to customers wanting to complete their entire visa application submission process from the comfort of their home or office, Gateway Management and VFS Global continues to provide the “Visa At Your Doorstep” service whereby a customer can submit the application, enrol biometrics, and get the passport couriered back to his/her location of choice.
In order to ensure a safe, productive work environment for customers and employees, while still protecting communities to the maximum extent possible from the spread of the novel coronavirus COVID-19, Gateway Management and VFS Global has established standardised protective measures to be followed across the centre including specific social distancing and sanitation mandates.
Prospective travellers are required to book their appointments via call center as applications will be accepted only through prior appointment booking. Appointment requests can be directed to the call center number +971 4 205 5720.
About Gateway Management
Gateway Management, a Turkish company founded in 2002, has over 10 years been maintaining its visa application service operations in Turkey in partnership with VFS Global. What lies behind the Turkey success of our strategic partnership bringing together domestic and global experiences is the great importance that we attach to maintain our operations in accordance with quality standards. Gateway Management, along with its strategic partner VFS Global, is currently offering services on behalf of Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, United Arab Emirates, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Holland, Norway, Poland, Russia, Slovenia, and Sweden. In addition to its operations in Turkey, Gateway Management broadened its area of activity in 2016 and was officially authorized by the Turkish Ministry of Foreign Affairs to offer Turkish visa application services on behalf of overseas missions. Gateway Management Logistics is currently conducting 18 visa application centers in Turkey and 65 visa application centers in India, Nepal, Pakistan, Azerbaijan, Algeria, United Arab Emirates, Kuwait, Libya and Iraq. The purpose of the strong partnership between Gateway Management and VFS Global is to implement the latest technical innovations in visa application centers and contribute to the security policies of diplomatic missions. The company not only prioritizes staff training and exceptional standards but also integrates high-standard quality measurements such as ISO 9001: 2008, ISO 27001: 2005, and ISO 14001: 2004 into all its centers.
About VFS Global
VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. With 3490 Application Centres, operations in 144 countries across five continents and over 228 million applications processed (since inception in 2001) as on 31 March 2021, VFS Global is the trusted partner of 63 client governments. The company manages non-judgmental and administrative tasks related to applications for visa, passport and consular services for its client governments, enabling them to focus entirely on the critical task of assessment. VFS Global is majority owned by the global investment organisation EQT. The Swiss-based Kuoni and Hugentobler Foundation holds a minority stake in VFS Global. EQT is a global investment organisation with offices in Europe, North America and Asia-Pacific and with a 27-year track-record of consistent investment performance across multiple geographies, sectors, and strategies. EQT AB Group is listed on the Nasdaq Stockholm stock exchange. EQT manages and advises a range of specialized investment funds and other investment vehicles that invest across the world with the mission to generate attractive returns and future-proof companies. EQT funds’ investors do not influence portfolio companies’ decision making or strategies. Nor do they have access to private and confidential business assets or client and customer data.