Experience Hub wins big at the Gulf Customer Experience Awards 2021

Abu Dhabi, UAE 22 February 2020: Experience Hub, thedestination partner of Abu Dhabi’s premier leisure and entertainment hub Yas Island, is proud to be the winner of three categories at this year’s Gulf Customer Experience Awards.

Experience Hub’s expert Customer Experience team won the following three awards:

  • Won Overall Winner for the Gulf Customer Experience Awards – with the highest score out of all the entries!
  • Best Contact Centre – Gold Award
  • Employee Engagement & Happiness – Silver Award

The Gulf Customer Experience Awards are the region’s premier celebration of customer experience, acknowledging the incredible work of customer experience professionals across the Gulf.  This year’s awards ceremony was held live in Dubai yesterday.

“We are delighted to have been recognised for the world-class customer service that our excellent concierge team delivers,” says Liam Findlay, General Manager of Experience Hub “Yas Concierge and Experience Hub have been on a customer experience transformation journey and we are so proud to now be leaders in destination customer experience, which is fitting for a destination that is like nowhere else.”

Yas Concierge was established in 2018, as an integral part of the overarching 2022 vision for Yas Island. Yas Concierge has since successfully delivered experiences for guests that are welcoming, memorable, and exhilarating through the entire customer journey, providing a one-stop-shop for all guests. As part of ‘The Yas Concierge Way’ customer experience training program, the concierge team has empowered employees to deliver “wow” moments for guests no matter the communication channel or request.

About Experience Hub and Yas Island

Experience Hub (www.experiencehub.com) is the One-Stop Destination Partner and promotional arm of one of the world’s fastest growing leisure and entertainment destinations: Yas Island in Abu Dhabi. Yas Island (www.yasisland.ae) is one of the world’s fastest growing leisure and entertainment destinations, located on the golden shores of Abu Dhabi – just 20 minutes from downtown Abu Dhabi and 50 minutes from Dubai. Yas Island offers holiday makers a diverse mix of award-winning leisure and entertainment experiences, from one-of-a-kind theme parks, world-class shopping and superb dining, to a links golf course, exciting water and motor sports, and the most enjoyable musical and family events… all within the 25 sq km Island. Today, Yas Island is home to the award-winning theme parks Ferrari World Abu Dhabi, Yas Waterworld, Warner Bros. World Abu Dhabi, the record-breaking CLYMB ™ Abu Dhabi, Yas Marina Circuit (home to the FORMULA 1 ETIHAD AIRWAYS ABU DHABI GRAND PRIXTM), Yas Marina, Yas Links golf course, as well as Abu Dhabi’s largest mall, more than 160 dining experiences, seven hotels, and indoor and outdoor concert venues – all of which are complemented by a range of visitor services that connect all attractions to one another.