Tag Archives: Alfa

Alfa: Services Ensured Normally during Lockdown

Alfa: Services Ensured Normally during Lockdown

Beirut – Lebanon, January  14 2021: Alfa announces that it shall continue to provide its services normally through its various platforms while Alfa Stores will be closed during the full lockdown period in compliance with the Supreme Defense Council decision. Subscribers can contact Alfa customer service team 24/7, anytime on 111 helpline or reach us on

Alfa announces the reopening of 18 Points of Presence across Lebanon

Beirut, June 25, 2020: Alfa, managed by Orascom TMT, announces the reopening of 18 of Points of Presence (PoPs) with Ogero, after a three-month forced closure as a precautionary measure against the spread of coronavirus. The centers that have been reopened are: Al-Bahsas, Hazmieh, Damour, Al-Mukhtara, Bab Al-Tabbaneh, Bcharre, Baalbek, Tannourine, Hasbaya, Douma, Deir al-Qamar, Rashaya,

Alfa: Customer Service Operations Back to 24/7 Schedule

Beirut, March 23, 2020: Alfa, managed by Orascom TMT, informs its subscribers that its customer service operations are back to operate round the clock 24/7 on the 111 helpline, as well as through the Live Chat service and Alfa’s accounts on social media. All customer service operations continue to be handled and processed remotely from home

Alfa Stores in Tripoli Closed until Further Notice

Alfa, managed by Orascom TMT, has issued the following statement: In light of the glaring insults and physical assaults against its employees, particularly in the Tripoli area, Alfa finds itself obliged to take the decision to close its two stores in Tripoli until the circumstances of the shameful acts have been cleared and until the

Alfa: no change in recharge cards prices

Beirut, Lebanon, October 31, 2019: Alfa, managed by Orascom TMT, announces that the official price of recharge cards, in all denominations, is unchanged.  Alfa customers can currently recharge their cards through our official website www.alfa.com.lb, the Alfa mobile application, or through Bank ATMs. Recharge card prices can be accessed on this link: https://www.alfa.com.lb/en/prepaid/recharge In addition,

Launch of “For Sustainable Cities” project in Dekwaneh with the support of Alfa And an initiative to beautify the region as part of “Alfa 4-Life” CSR program

 Beirut, Lebanon, July 2nd , 2019: Under the auspices and in the presence of His Excellency the Minister of Telecommunications, Mohammed Choucair, the launch of the “For Sustainable Cities” project in Dekwaneh was launched with the support of Alfa and in collaboration with the Municipal Council. The project entailed the launch of the unifyied  addressing

Marwan Hayek Wins Best Social CEO Award

Beirut – Lebanon, April 16, 2019: Alfa Chairman and CEO Marwan Hayek won the Best Social CEO Award at the Middle East Social Media Festival 2019 that was held in Beirut. The award was offered to Hayek after obtaining the majority votes of 2000 marketing and communication experts who were surveyed for over a month.

Minister Choucair visits Alfa

Beirut, Lebanon, March 21, 2019: Minister of Telecommunications Mohamed Choucair visited Alfa headquarters in Parallel Towers, Dekwaneh, where he was received by Alfa CEO and Chairman Marwan Hayek, the Board of Directors, and several members of the staff. This visit, the first of its kind, by the minister was aimed at getting acquainted with the