September 5, 2014 – Beirut and Scottsdale – Clemenceau Medical Center affiliated with Johns Hopkins International, as one of the world’s best hospitals for medical tourists, has become the first hospital in Lebanon to achieve international medical tourism certification from the US-based Medical Travel Quality Alliance.
“We are thrilled to be able to award medical tourism certification to such an outstanding hospital. After a review of its operations and processes for care and services to medical tourists, our evaluators have determined that it offers excellent and upstanding services to the international patients and medical travelers that seek care at Clemenceau,” announced Julie Munro, President of MTQUA.
Medical tourism certification is awarded to a hospital, clinic or medical tourism agency that meets the international standard of quality in 10 non-clinical areas that directly impact a medical tourist’s wellbeing and good results.
| “Achieving certification is a great pride. It puts Lebanon in the top niche as a world’s leading destination for international patients” said Dr. Mounes Kalaawi, CEO of Clemenceau Medical Center. By providing a strong foundation of quality, in all our patient care processes we have delivered exceptional value to both our Lebanese, regional and international patients. We fulfilled our mission which is “caring safety, excellence”. He added: “This certification comes after we have achieved further distinctions in patient satisfaction. Our strategic aims at positioning Clemenceau Hospital Center as the first choice not only for local patients but also for all the patients in the world seeking excellence in the medical care, the best medical knowledge and experience, the best technology available”.
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The MTQUA evaluation team reviewed how the hospital manages a medical tourist including the inquiry process, intake procedure, and care management after discharge. They studied the hospital’s website and internet marketing, communication procedures, privacy and security measures, multicultural sensitivity, International Patient Services department, care support services and certain operations and business procedures that influence the quality of treatment and care a medical tourist receives.
“Medical tourists are not ordinary patients,” said Ms. Munro. “They need more attention, not only in matters of comfort but more important, in matters of care. They want to know that they can trust the hospital or the agency to deliver on what they promise. We are confident they will get all of this from My Medical Vacations.”