T. Gargour & Fils enhances Customer Care through the first Mercedes-Benz integral safety and professional accident repair Conference


  1. Gargour & Fils organized its first Mercedes-Benz Integral Safety and Professional Accident Repair Conference according to Mercedes-Benz guidelines, which was held at Hilton Beirut in the presence of leading auto insurance companies and Mr. Andreas Roehl, Body & Paint Repair Competence Manager from Daimler Middle East.


Centering on in-depth discussions over safety features, standards for repair, training and certifications needed in addition to solutions for the complex challenges associated with Accident Management, the conference focused on working together to jointly reach an even higher level of customer satisfaction.


To date, T. Gargour & Fils is the first agent to launch an event of this kind. “As one of the leading automotive brands worldwide, Mercedes-Benz is dedicated to providing global standard service and care to customers by not only offering vehicles that are extremely safe and reliable, but also by providing extensive assistance following any accident encountered on the road“ said Mr. Cesar Aoun, General Manager of T. Gargour & Fils; Mercedes-Benz and smart.”


This conference was launched in order to allow all participants from insurance companies, T. Gargour & Fils and the manufacturer to collaborate with each other and jointly tackle the challenges of Accident Management, thus making the claims process even more efficient and convenient for all Mercedes-Benz customers in Lebanon and maintain the safety features of their vehicles.


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