Gargour Automotive Company continues Customer Service Enhancement Programme with the Opening of a brand new Mopar® Service & Parts Centre

 

Gargour Automotive Company, the only authorised distributor of Abarth, Alfa Romeo, Chrysler, Dodge, Fiat, Fiat Professional, Jeep® and Ram, plus Mopar® service, parts and accessories in Lebanon, has further enhanced its customer service experience offering with the opening of a brand new state-of-the-art Mopar® Service & Parts Centre that is strategically located at Dora Seaside, next to the Michel Murr Stadium in Beirut.

Based on the “Mopar at your Service” philosophy, Gargour Automotive Company has developed its latest Mopar Service & Parts Centre with a focus on the customer-oriented processes that Mopar excels at: service, parts, customer care, quick service and logistics. To serve customers in the nest possible way, Gargour Automotive Company has implemented a standard process that covers every step of the service process, from the initial appointment booking and vehicle reception to vehicle delivery and after service follow up calls.

For even greater customer convenience, the new facility also includes an integrated Mopar ExpressLane which is designed to carry out quick services, guaranteeing that even the smallest jobs – from lube, oil and filter changing, brake pad and disc inspection / replacement / skimming, tyre rotation / balancing / replacement including wheel alignment reading and adjustments, multi point inspections, windshield wiper blade replacement and filter replacement to all kinds of fluids, batteries, bulbs and spark plugs – are completed quickly and in line with factory guidelines.

Customers can rest assured and have total peace of mind that their vehicles are receiving the very highest quality service. The Gargour Automotive team is determined to provide customers with the best all-round experience and comfort and exceed their expectations, and this new Mopar Service & Parts Centre, which includes a total of 16 workbays, means that their vehicles will receive the highest levels of attention and total care.

Time means everything to customers, and the Mopar Service & Parts Centre is designed for less hassle and quick turnaround on vehicle servicing for customers. The advanced dynamic reception ensures smooth, quick operation by delivering interactive, personalised customer service via a tablet-based check-in tool that immediately downloads vehicle and customer data from the vehicle’s computer and connects with factory engineering databases to get customers in and out of the workshop quickly. Another benefit of using this system is that Gargour Automotive Company is able to deliver consistent, transparent pricing to customers.

The Mopar team at Gargour Automotive Company’s new Service & Parts Centre includes service advisors, parts representatives, supervisors and technicians, all of whom use the latest high-tech equipment and diagnostic tools. An on-going programme of manufacturer training – both technical and non-technical, covering global after sales standards and processes, new FCA models, technology and repair/diagnostic methods – ensures that they consistently meet FCA’s demanding global standards and exceed customer expectations.

Gargour Automotive Company also has a retail parts operation at the new facility, with parts available “over the counter”, giving customers total confidence that they are purchasing genuine Mopar spare parts.

Mopar is unique for the fact that all of the brand’s products are created to perfectly match the specific features of each single FCA vehicle. Mopar works side-by-side with the engineers who design and make each component of every FCA vehicle – that’s why it is the only brand that can offer genuine spare parts and accessories that are suited to all weather extremes and conditions along with optimal assistance for all customer needs.

Premium, reliable materials, innovative services and careful manufacturing are the key elements that contribute to the development of Mopar original accessories. Mopar works side by side with engineers and designers to provide solutions to all needs in terms of vehicle customisation – from the functional to products that enhance your comfort, safety and leisure pursuits plus accessories that are designed to enhance the style and personality of your vehicle.

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